How do I cancel an automatic payment (Autopay)?

To cancel an Autopay payment that hasn't been processed yet, you’ll need to turn off Autopay at least 24 hours before the payment date. We’re unable to cancel automatic payments that have already started processing.

Here’s how to turn off Autopay:

  1. Sign into your account online.
  2. In the Active Accounts section on the left, choose a loan you’d like to turn off Autopay for.
  3. Click or tap Loan options near the top of your loan details page.
  4. Click or tap Manage Autopay.
  5. Then, click or tap Turn Off Autopay.