How do I cancel a scheduled payment?

You can cancel a payment up to 24 hours before the payment’s scheduled date, as long as it hasn’t started to process. Here’s how:

  1. Sign into your account online.
  2. Choose a loan in the Active Accounts section.
  3. In the Activity tab of the loan, find the date and amount for the payment you’d like to cancel.
  4. Click or tap on the down arrow next to the payment amount to view details.
  5. Then, click or tap Cancel to cancel the payment.